rcb88 Privacy Policy

Introduction & Scope

This privacy policy ("Policy") applies to all users of the rcb88 platform. When you use rcb88's website, application, or any other service, the terms of this policy automatically apply to you.

We believe that protecting your personal information is a fundamental right. That is why rcb88 always operates with transparency and keeps you fully informed about how your data is collected, stored, and used.

This policy may be updated from time to time. If changes are made, we will publish a notice on the platform. Please review this page regularly.

What Information We Collect

2.1 Information You Provide Directly

When you create an account or use services on rcb88, we may collect the following information:

Full name and date of birth (for age verification — users aged 21 and above only)
Email address and mobile number
Mobile banking account details (bKash, Nagad, Rocket) or required bank account information
National ID card or passport details for identity verification (as part of the KYC process)
Support requests or contact messages you submit

2.2 Automatically Collected Information

While you use the platform, certain information is collected automatically, such as:

Device information: operating system, browser version, device type
IP address and connection duration
Cookie and session data (see details below)
Analytics data related to page views and click patterns
Login time, session length, and transaction history

2.3 Information Received from Third Parties

We may use trusted third-party services for identity verification and fraud prevention. In such cases, only the minimum information necessary for account verification is used.

Use of Collected Information

3.1 Service Operation & Improvement

rcb88 uses your information to:

Create, manage, and keep your account secure
Process deposit and withdrawal transactions
Accurately record gaming history and balance
Respond to customer support requests
Identify technical issues on the platform and improve the service

3.2 Security & Compliance

We use information to ensure user safety and responsible gaming:

To detect account fraud and unauthorised access
To manage Anti-Money Laundering (AML) and Know-Your-Customer (KYC) processes
To monitor and enforce responsible gaming limits
To prevent access by users under the age of 21

3.3 Communication & Notification

With your consent, we may send you important account notifications, promotional offers, and service-related updates. You may request to stop receiving these communications at any time.

Cookie & Tracking Technology

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored on your device that help improve your browsing experience. rcb88 uses the following types of cookies:

Essential cookies: Required to maintain login sessions and ensure security
Functional cookies: To remember your preferred language and settings
Analytical cookies: To understand platform usage patterns and improve the service

4.2 Cookie Control

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent login and payment services from working properly.

Information Sharing & Disclosure

5.1 When Information Is Shared

rcb88 never sells your personal information or transfers it to third parties for marketing purposes. However, certain information may be shared in the following circumstances:

Payment processors: Minimum information necessary to complete bKash, Nagad, Rocket, and bank transfers
Identity verification services: For KYC and age verification
Legal obligations: In response to a court order or a lawful request from law enforcement authorities
Fraud prevention: With partner organisations capable of preventing money laundering and cyber fraud

5.2 In the Event of Corporate Changes

In the event of a future merger, acquisition, or asset transfer, your information may be transferred to the new entity subject to the same privacy standards. You will be notified in advance in such cases.

Data Protection Measures

6.1 Technical Safeguards

rcb88 uses industry-leading technology to protect your information:

256-bit SSL/TLS encryption — applied to all data transmissions
Storage of sensitive information in encrypted databases
Multi-factor authentication option
Regular security audits and vulnerability assessments
Automatic alert system for suspicious logins

6.2 Organisational Safeguards

Alongside technical measures, we follow strict internal policies:

Only authorised staff can access user information
All staff have signed confidentiality agreements
Data access is logged and reviewed regularly
A rapid response procedure is in place for data breach incidents

6.3 Data Retention Period

We retain information for as long as necessary to meet legal obligations. Even after an account is closed, transaction records must be kept for a defined period in accordance with financial regulatory rules. Once that period expires, the information is securely deleted.

Your Rights

rcb88 acknowledges and respects the following rights you have regarding your information:

Right to Access

You have the right to know what information we hold about you. You can contact support to request a complete copy of your data.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

Right to Erasure

In certain circumstances, you may request that your information be deleted, provided there are no legal obligations to retain it.

Right to Object to Processing

You may object to your information being used for specific purposes, particularly in the case of marketing communications.

Right to Data Portability

You may request to receive your information in a structured, commonly used format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily suspended.

7.1 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We generally process your request within 30 days. In complex cases this may take a little longer, but you will be informed in advance.

Protection of Minors

rcb88 strictly does not provide services to anyone under the age of 21. Age verification is mandatory during our registration process. If we find that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents believe their child is using this platform, please contact our support team.

Policy Changes & Updates

9.1 Notice of Changes

If any significant changes are made to this privacy policy, we will:

Publish a clear notice on the main page of the platform
Notify registered users by email
Display the date of the most recent change at the top of the page

Continued use of the platform after any changes will be considered acceptance of the updated policy.

9.2 Related Documents

It is recommended to read this privacy policy together with rcb88's Terms & Conditions and Responsible Gaming Guidelines. These three documents together form the complete legal framework for your use of the platform.